The terms behind every order.

Delivery Policy

We deliver nationally in South Africa through courier or arranged transport, and offer collection from East London.

Delivery lead times and cost are confirmed on your quotation and depend on your location and stock availability.
Collection from our East London premises is available by appointment at no delivery cost.
Please inspect the vehicle on delivery and report any transit damage to us immediately, in writing, with photographs.
Risk passes on delivery or collection; ownership passes once payment reflects in full.

Vehicles and batteries carry a manufacturer warranty. The exact period and cover for your model is stated on your invoice.

Warranty covers manufacturing and material defects, not wear-and-tear items such as tyres, brake pads, bulbs or cosmetic marks.
Warranty claims are assessed by our Service Centre; keep your invoice and service records.
Cover may be affected by accident damage, misuse, overloading, water immersion, unauthorised modification or repairs done outside our network.
Batteries lose capacity over time — gradual capacity reduction through normal use is not a defect.

We collect only the information we need to quote, deliver and support your vehicle, and we process it in line with South Africa's POPIA.

What we collect: name, phone number, email, delivery city, vehicle interest and booking or service details you submit.
Why: to respond to enquiries, confirm bookings, process orders and provide after-sales support.
Sharing: only with the parties needed to fulfil your request — for example couriers or our payment processor.
We do not sell your personal information.
You can request access to, correction of, or deletion of your information by emailing info@styleebikes.co.za.

Style E-Bikes is not a credit provider, does not grant credit and does not offer instalment plans.

All vehicles are sold on a full-payment basis — full payment is the only option.
We do not accept deposits or part-payments to hold a vehicle.
Prices shown are the total purchase price and are not credit offers or monthly estimates.

Your rights under the Consumer Protection Act apply in addition to anything set out here.

Faulty on arrival: contact us within 7 days and we will arrange inspection, repair, replacement or refund as appropriate.
Change of mind: unused vehicles in original condition and packaging may be returned by arrangement; return transport and a handling fee may apply.
Custom-branded and special-order vehicles cannot be cancelled once production has started.